Market
Public enterprise SaaS; investor-facing commentary on the post-"SaaSpocalypse" rebound.
Trend
Seat-based licensing is collapsing; monetization is shifting to "Agentic Work Units" and performance-based credits, decoupling software revenue from customer headcount.
Tech Highlight
Outcome-priced agent platforms (e.g., Agentforce-class) that meter usage against resolved tickets, qualified leads, and closed workflows rather than named users.
6-Month Outlook
Expect Q2–Q3 2026 earnings calls to foreground "agent units" KPIs; vendors still selling pure per-seat SKUs will face multiple compression relative to outcome-metered peers.