Gartner Says AI Projects in I&O Stall Ahead of Meaningful ROI Returns
Market
Enterprise IT & operations leadership / I&O ROI accountability
Trend
Only 28% of AI use cases in infrastructure and operations fully succeed and meet ROI expectations, while 20% fail outright, per a Gartner survey of 782 I&O leaders. 57% of those reporting failure said they expected too much, too fast.
Tech Highlight
Integrating AI into existing workflows — rather than deploying standalone AI projects — and securing full executive support are the top two differentiators between AI initiatives that succeed and those that stall. This is a process and scoping discipline issue, not a technology selection one.
6-Month Outlook
As Gartner's Trough of Disillusionment deepens through H2 2026, boards will demand that new AI proposals ship with explicit ROI milestones and workflow integration plans before capital is approved. Watch for I&O leaders publishing formal AI scorecards by Q3.